About Service Points

Service Points is a fast-growing international scale-up that helps e-commerce entrepreneurs grow by making high-quality supply chain solutions accessible.

With SP Lite, we focus on starting and growing dropshippers. Through our platform, they can connect their Shopify store and easily handle sourcing and fulfillment via Service Points.

The role

As a Sales & Activation Rep | SP Lite, you have one clear goal: to guide SP Lite users to active customers and thereby contribute to the growth of SP Lite.

New users sign up daily. Some immediately connect a store and are already receiving orders, but do not yet have them processed via SP Lite. You make personal contact via phone and WhatsApp, identify the issues people are facing, and help users take the next step.

The main focus is on users who have already connected their store and are receiving orders. You determine which leads require the most attention at that moment and ensure consistent follow-up.

In addition to personal activation, you will work with the SP Lite Operations Manager to continuously improve the entire onboarding and activation funnel: sign up → store connect → first order via SP Lite → active customer.

So you not only look at activating individual users, but also use what you learn from conversations to improve the process for future users.

Tasks and responsibilities

Sales & activation

You are busy on a daily basis guiding and activating new SP Lite users.

• Guides leads from sign-up to active customer.
• Actively call leads and follow up with them via WhatsApp.
• Focus primarily on users who have already connected their store and are receiving orders.
• Determines why someone has not yet started via SP Lite.
• Listens carefully, asks follow-up questions, and identifies doubts or obstacles.
• Answers questions and helps remove objections.
• Guides users towards a clear next step.
• Determines which leads have priority.
• Ensures consistent and timely follow-up.

The goal is not only to make contact, but above all to understand what someone needs to actually get started with SP Lite.

HubSpot & lead management

HubSpot forms an important part of your daily work. You ensure that we always know where a lead stands and what the next step is.

• Records important contact moments and relevant information.
• Keep lead statuses and next steps up to date.
• Ensures that every relevant lead has a clear next action.
• Performs scheduled follow-ups on time.
• Keep your own pipeline organized and up-to-date.
• Identifies where users get stuck or drop off.

This allows us to follow up on leads in a structured way and gain better insight into where users proceed or stop within the funnel.

Onboarding & funnel optimization

A large part of the SP Lite onboarding takes place via HubSpot workflows. Together with the Operations Manager, you look at how this flow can be further improved.

• Analyzes where users drop off during onboarding.
• Identifies recurring questions, doubts, and obstacles.
• Contributes ideas for improvements in email and WhatsApp communication.
• Test new ways to activate users faster and easier.
• Combines automation with personal follow-up.
• Uses feedback from conversations to further improve onboarding.

So you are not only looking at how to activate a single user, but also at how we can guide future users through the funnel faster and more easily.

In this role, we work with clear KPIs. We look at, among other things, the number of activated customers, activation rate, conversion to first order, speed of follow-up, and the quality of follow-up.

Our culture

At Service Points, we work in an ambitious and results-oriented environment.

• Ownership: you take responsibility for your work and results.
• Working in a results-oriented manner: we work with clear goals and KPIs.
• Direct communication: feedback is open, honest, and aimed at improvement.
• Initiative: if you see a problem or opportunity, you take action.
• Ambition: we want to continuously grow and improve.
• Integrity: you say what you do and you do what you say.

We are looking for someone who takes responsibility independently, but also actively collaborates with colleagues to further grow SP Lite.

Your profile

You are a strong communicator and get energy from personal contact with entrepreneurs. In addition:

• Do you speak and write Dutch and English well?
• Do you pick up the phone easily and feel comfortable in commercial conversations?
• Are you a good listener and able to ask follow-up questions?
• Are you commercially minded and do you dare to steer a conversation towards a concrete next step?
• Are you strong in follow-up and do you work consistently?
• Are you good at setting priorities?
• Work accurately and in a structured manner.
• Are you proactive and do you take responsibility for your own results?
• Do you have knowledge of or a strong affinity with dropshipping and e-commerce?
• Do you find it interesting to improve processes and flows in addition to customer contact?
• Do you feel comfortable with targets and KPIs?
• Do you work full-time from our office in Eindhoven?

Pre

• Experience with HubSpot.
• Experience in sales, customer success, or lead activation.
• Practical experience in dropshipping or e-commerce.
• Experience with CRM or onboarding workflows.

What we offer

• A commercial role within a fast-growing international scale-up.
A young, ambitious and driven team.
• A role in which you contribute directly to the growth of SP Lite.
• A competitive salary with attractive fringe benefits.
• A performance-based bonus system.
• A lot of freedom and responsibility within your role.
• The opportunity to actively help build the onboarding and activation funnel of SP Lite.
• Strong focus on personal and professional development.
• Career advancement opportunities within Service Points.
• An informal and entrepreneurial work atmosphere where initiative and new ideas are valued.