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Welcome to Service Points

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About Service Points

Get to know us a little better before applying.

About us

Partner Manager - Coaches

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Eindhoven

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Full time

€3,000-€4,000

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What does a working day look like?

Take a look at the working life of one of our account managers and find out whether you can identify with the working life of a Service Points account manager.

Morning

I start my working day between 8:00 and 8:30 am, first opening my WhatsApp to check the messages from my customers. I ensure that all chats with customers are answered and then I process any problems or matters that need to be arranged for myself on a priority basis in ClickUp (Task management system of Service Points). In the meantime, I also immediately check Slack (communication system with Chinese partners) and answer the outstanding issues and forward the first questions and problems from the customers.

When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

At 9:30 I have a call with the team in which we discuss the plan for the day. After the start of the day, I will continue contact with both customers and Chinese partners to resolve all current and new problems. In between, I try to complete as many tasks as possible from my daily schedule. Because the Chinese partners are only active until 1:00 PM Dutch time, I ensure that as many problems as possible are resolved in the morning.

Afternoon

In the afternoon I am more focused on completing non-client related tasks from my to-do list. These are mainly tasks surrounding the milestones and any meetings that are planned. In the meantime, I still have the necessary contact with my customers to help and support them with their questions and problems. Depending on the crowds, I choose to exercise in the afternoon or else in the evening when I have a busy day planned. I can determine this myself based on the planned tasks and priorities.
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When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

Evening

For the evening I made sure that my to-do list was completed and that the planning for the next day was ready so that I could start the next day well and efficiently. I only have to respond to messages from customers in the evening. This is also fine for me while I am doing something fun such as eating out or exercising, where I always respond to customers in between and forward any tasks/problems to the Chinese partners or process them in ClickUp.

About Service Points

Service Points is a fast-growing e-commerce and supply chain platform that connects webshops and brands with suppliers and factories in China. Through our platform, we support clients with sourcing, quotations, order processing, fulfillment, and supplier communication.

We work with a Dutch team in Eindhoven, a local team in China, and an international network of suppliers, factories, and commercial partners. Our focus is on a reliable and scalable supply chain.

About Partnerships

A large proportion of our new customers come through coaches in the e-commerce and dropshipping world. They have their own community and audience and recommend Service Points to entrepreneurs who need a reliable supply chain.

To further grow this channel, we are seeking a Partner Manager who focuses entirely on coach partnerships. You will find new coaches, close deals, and ensure that the collaboration consistently generates new clients. You will work closely with our Partner Manager, who focuses on our service partners.

Goal of the role

You are responsible for finding, acquiring, strengthening, and expanding (existing) coaching partnerships and for the number of new clients they generate. Do you see an opportunity? Then you don't wait around. You seize it, make the introduction, and involve your colleagues to turn it into a partnership.

Concrete example: at an event abroad, you speak to a coach with a large audience who does not yet know what Service Points can do for his students. You delve into his situation, address his concerns, schedule a follow-up meeting, and negotiate a partnership. For larger deals, the Head of Growth monitors the process. Afterward, you work out how the first customers will come on board and stay on top of it until that actually happens.

Responsibilities

Attracting new coaching partners

  • Finding and hiring national and international e-commerce and dropshipping coaches.
  • Creating warm introductions through entrepreneurs and other valuable contacts.
  • Convincing potential partners and refuting commercial objections.

Networking and events

  • Actively building relationships within the e-commerce and dropshipping world.
  • Representing Service Points at relevant events in the Netherlands and abroad.
  • Conduct physical and online meetings with potential and existing partners.

Establishing and expanding partnerships

  • Negotiating, concluding, and further developing coaching partnerships.
  • Actively maintain existing coaches so that Service Points remain top-of-mind.

Performance

  • Managing the results of your coaching partnerships.
  • Converting deviations into concrete actions: who does it and when.
  • Continuously looking for ways to get more results from your partners.

Who are we looking for

Must-haves

  • You have 1 to 4 years of experience in sales, business development, partnerships, or another commercial role.
  • You make contact easily and enjoy conversations with new people.
  • You know how to handle objections, or you want to learn quickly.
  • You speak excellent Dutch and English.
  • You enjoy traveling to events abroad.
  • You live near Eindhoven or are willing to move.
  • You are available for 40 hours per week at our office in Eindhoven.

A plus

  • Affinity with e-commerce and dropshipping, for example through own stores or work experience in the industry.
  • An existing network among entrepreneurs or coaches.

What kind of person are you

  • You are enterprising, create your own opportunities, and want to achieve results.
  • You learn quickly and ask for feedback.

What we offer

  • Salary: 3,000 to 3,500 euros based on experience and knowledge plus a performance-based bonus system
  • Growth path: Advance to Mid-level/Senior Partner Manager within 12 months as your results and the coaching channel grow.
  • Guidance: onboarding period with your colleague Partner Manager and the Head of Growth, with a clear plan for the first 90 days.
  • Room to grow: you are given responsibility for your own partners and learn in practice how to close deals and build relationships.
  • Direct from the source: short lines of communication with the management team, no layers in between.
  • Events: national and international events
  • An ambitious team: entrepreneurial, direct, and focused on results
  • 25 vacation days, travel expenses, pension, team activities

Our culture

High performance with strong core values: Integrity, Giving & Receiving Feedback, Ownership, and Ambition & Growth. For us, high performance does not mean working more hours, but demonstrating ownership, working in a results-oriented manner, and continuously seeking ways to improve.

Interested?

Do you get energy from people, networking, and creating opportunities? Then apply and build the strongest coaching network in the e-commerce and dropshipping world with us.