Head of Growth

Office (Eindhoven)

Full time

€4,500-€7,000 (excl. bonuses)

Apply now

Service Points is growing rapidly. That's why we're looking for a Head of Growth to build, manage, and optimize the entire commercial growth engine for SP and SP Lite. Not an executive marketer, but a strategic and analytical leader who empowers teams to perform, scales funnels, and aligns marketing and sales.

As Head of Growth, you're ultimately responsible for every step of the customer journey: from initial outreach to activation as a paying customer. You ensure that every channel, specialist, and process remains on track to meet quarterly targets.

What does a working day look like?

Take a look at the working life of one of our account managers and find out whether you can identify with the working life of a Service Points account manager.

Morning

I start my working day between 8:00 and 8:30 am, first opening my WhatsApp to check the messages from my customers. I ensure that all chats with customers are answered and then I process any problems or matters that need to be arranged for myself on a priority basis in ClickUp (Task management system of Service Points). In the meantime, I also immediately check Slack (communication system with Chinese partners) and answer the outstanding issues and forward the first questions and problems from the customers.

When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

At 9:30 I have a call with the team in which we discuss the plan for the day. After the start of the day, I will continue contact with both customers and Chinese partners to resolve all current and new problems. In between, I try to complete as many tasks as possible from my daily schedule. Because the Chinese partners are only active until 1:00 PM Dutch time, I ensure that as many problems as possible are resolved in the morning.

Afternoon

In the afternoon I am more focused on completing non-client related tasks from my to-do list. These are mainly tasks surrounding the milestones and any meetings that are planned. In the meantime, I still have the necessary contact with my customers to help and support them with their questions and problems. Depending on the crowds, I choose to exercise in the afternoon or else in the evening when I have a busy day planned. I can determine this myself based on the planned tasks and priorities.
‍
When all chats have been answered, I will start my daily planning in ClickUp, where I will check my planning for the day and start (further) tackling the matters with the highest priority.

Evening

For the evening I made sure that my to-do list was completed and that the planning for the next day was ready so that I could start the next day well and efficiently. I only have to respond to messages from customers in the evening. This is also fine for me while I am doing something fun such as eating out or exercising, where I always respond to customers in between and forward any tasks/problems to the Chinese partners or process them in ClickUp.

The Roll

You're the link between strategy, data, and daily execution. You translate growth ambitions into clear KPIs, a rhythm, and direction. You collaborate closely with marketing, sales, CRO, and onboarding, ensuring all teams know exactly what needs to be optimized to achieve maximum growth.

Taken & Verantwoordelijkheden

Developing and implementing strategic growth plans and initiatives
Lead, coach and motivate the marketing, sales and CRO team
Analyze funnel data, market trends, customer insights, and campaign performance to identify growth opportunities
Setting up, testing and optimizing marketing campaigns across multiple channels (paid, organic, email, partnerships, CRO)
Optimizing the entire funnel: traffic → lead → call → customer → active user
Monitoring daily and weekly rhythms within the team, including reporting, KPI updates and adjustments
Identifying and resolving bottlenecks in marketing and sales processes
Collaborate with sales to structurally improve lead quality, contact rates and conversions
Collaborate with product development to translate customer feedback and data into product and service improvements
Continuously improving the customer journey and user experience
Managing budgets, resources and priorities within growth projects
Reporting to management on KPIs, execution, conversions and progress on growth targets

Qualifications

3–5 years of demonstrable experience in a management role within growth, marketing, sales or a combination thereof
Strong analytical skills and experience with funnel and KPI management
Experience with CRO and conversion optimization (A/B testing, landing pages, user flows)
In-depth knowledge of digital marketing channels (SEA, SEO, social, email)
Experience with setting up, testing and optimizing multichannel campaigns
Experience in managing multidisciplinary teams (marketing, sales, CRO)
Experience with data analysis tools and translating insights into concrete actions
Knowledge of business development, customer segmentation and commercial strategy
Strong organizational skills and the ability to structure growth
Proactive work attitude with a results-oriented mindset
Excellent command of the Dutch and English language

What we offer

Direct impact on the growth of two platforms
Working alongside the CMO and founders
A high-performance environment with many responsibilities
Space to build and develop a team
Market-based conditions + growth potential
Pension
Travel allowance / public transport allowance
25 days of vacation
A culture where integrity, ownership and commitment are central
Fun team activities
Bonuses (quarterly and annually)

Head of Growth

heading 1

heading 2

heading 3

heading 4

heading 5

heading 6