Backbone Customer Service, more than just customer service

Backbone Customer Service is a unique customer service agency. We come from the e-commerce world itself. With over 10 years of combined experience in DTC brands and dropshipping, we understand the ins and outs of e-commerce.

We don't view customer service as a cost center, but as a growth opportunity. While we help customers focus on their business and eliminate headaches, we also optimize your business through feedback from your emails.

What we do concretely:

✅ Customer service via email, WhatsApp, live chat, Trustpilot and other social media

✅ Build help centers with a login portal for your customers (brands)

✅ In-house staff and well-trained European agents

✅ Fully automated reporting

✅ Process optimization based on ticket data

✅ Dispute handling and contact with your supplier

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For whom
Dropshippers and e-commerce brands that don't want to "outsource" customer service, but want it professionally managed by people who understand the business and no longer want to worry about customer service themselves.

Exclusive Benefits for Service Points Members

As an SP member, you benefit from free onboarding and the first two weeks of free customer service.

How does it work?

Interested? Sign up! We'll connect you with Backbone Customer Service, free of charge. They'll ensure a quick onboarding process, so you can focus on growing your business.

Important Note

Service Points don't offer this service themselves. For questions, more information, or to use these services, we can connect you with Backbone Customer Service without obligation. Register now, and we'll get you in touch!
Please note that Service Points is not responsible for the performance or outcomes of the services provided by Backbone Customer Service. We act only as an intermediary and cannot guarantee the results of our collaboration.