Installing & Onboarding Your Store

This video walks you through the onboarding flow of SP Customer Service AI. You’ll learn how to log in with your Service Points account, connect your Shopify store, and integrate your email through Gmail, Outlook, or IMAP. Once connected, you’ll upload key documents like your refund and shipping policies to train the AI for accurate, policy-aligned responses. By the end, your system will be ready to start processing and drafting customer emails automatically.

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