Manage email drafts

This video shows you how to work with email drafts and AI-powered actions inside the SP Customer Service AI platform. You’ll see how the system automatically combines customer, order, and product data into one view and generates ready-to-send drafts. You’ll also learn to adjust or replace drafts using templates and trigger automated actions like refunds, disputes, exchanges, or address updates. With these tools, your team can handle customer requests faster, more accurately, and completely in line with your policies.

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