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For Ecom entrepreneurs who source from China

You can only lower your dispute rate if you measure it.

From the moment your orders go through us, you see your dispute rate by supplier and by reason. Your account manager addresses the most common reason with the supplier. You do not need to do anything.

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30 minutes. We show how we provide insight and what we focus on afterwards.
<0.66%
Dispute rate among our customers
<11.8
Average delivery time
1,000+
Active E-commerce entrepreneurs
€350M+
Processed orders

Without measurement, you can only react.

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You do not know what your dispute rate per supplier is.
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You do not know which reason for dispute recurs most often.
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You only see a problem when the customer complains or charges a refund.
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Without figures, you cannot hold your supplier accountable for anything.

Measure first, then optimize

To measure is to know. As soon as your orders go through us, your dispute rate becomes visible per supplier and per reason. Your account manager then gets to work on it.

  • From day one, you see your dispute rate per supplier.
  • You see which reason recurs most often, not just the total percentage.
  • Your account manager addresses that reason with the supplier and makes adjustments.
  • Delivery time per supplier is compared alongside the disputes, because that is often where the root cause lies.
  • Disputes are always reviewed manually, never opened automatically.
  • During the conversation, we will calculate together what your disputes currently cost you in refunds, and how a shorter delivery time changes that.

You don't have to do anything for this. We measure, we analyze, and we adjust.

Lower risk of payment holds

Because your dispute rate and delivery time are continuously visible, you can intervene before your payment provider does.

A short case study

Profile
Ecom brand, 4 stores, 6 countries, approximately 700 orders per day
1.4% → 0.5%
Dispute rate in 4 months
280,000+
Orders since then without a single hold
What went wrong
As ad spend scaled up, the dispute rate rose along with it. In a single quarter, there were two holds with the payment provider, resulting in a substantial amount being tied up for weeks while advertising costs continued as usual.
What we did
Dispute rate made visible by supplier and reason. Most disputes turned out to stem from a single product, for which the delivery time had increased to 19 days. That product was transferred to another supplier.
Result
Dispute rate from 1.4% to 0.5% in four months. Since then, 14 months and over 280,000 orders without a single hold.

We sit down with your suppliers

Our team in China selects the suppliers, checks them daily for quality and delivery time, and sits down with them in person. That is the difference between a price from a list and a supplier who knows that someone is watching.

Boardroom China: Robin and Luca with a supplier
Supplier visit in China
Visit to China
Meeting with supplier
Reviews

1,000+ e-commerce entrepreneurs have gone before you.

Rik shares his experience

Rik shares his experience

“They solve everything proactively”

They solve everything proactively.

Dominik did not expect this impact

Dominik had not expected this impact.

Frequently Asked Questions

Can you see my current dispute rate?

No. That is held by your current supplier and your payment provider. What we do, however, is make it measurable as soon as your orders go through us, by supplier and by reason.

What do I have to do myself for that?

Nothing. Your account manager analyzes the figures and follows up on the most common reason with the supplier.

Do you automatically open disputes?

No, never. Every dispute is reviewed manually.

Get started

To measure is to know. Only then can you solve it.

Schedule a free consultation
Are you still running fewer than 10 orders per day? Start with SP Lite for free.