DELIVERY TIMES & PROCESSING TIME
Delivery times were disappointing? This is how SP now monitors and enforces that.
Our average delivery time is less than 11.8 days and our dispute rate is below 0.66%. Not because we promise it, but because we monitor it via KPI dashboards and supplier-specific agreements. Have you experienced this differently? Schedule a meeting. We will look at what went wrong together.
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Rob Raijmakers
Customer support manager
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How SP monitors delivery times
These are the mechanisms we use to protect you.
- We monitor delivery times and processing times via KPI dashboarding. We intervene in the event of deviations.
- Each supplier has an SLA with maximum processing time and delivery time, including agreed consequences for exceeding them.
- Local tracking codes that are updated in real time and automatically sent to your customer.
- We actively monitor whether orders are on schedule. In the event of a delay, you will be the first to be notified.
- Automatic Best Seller Re-Quotes ensure that you always have the fastest supplier for your bestsellers.
- Have you had a specific order where the delivery time was incorrect? Let us know. We will look into it.
Our promise
If delivery times are the reason you outsource fulfillment, we want to rectify that. We look at which supplier processed your orders, what the KPIs said, and how we can improve. Guaranteed.
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Free consultation
Have you had a bad experience or are you not yet fully convinced? Schedule a free consultation. We listen to what went wrong, explain what we are doing about it, and create a concrete plan to improve your experience. No sales pitch, just an honest conversation.
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Less than 11.8 days on average. Let us prove it.
Had a bad experience with delivery times? Our numbers speak for themselves: less than 11.8 days on average, dispute rate below 0.66%. Schedule a meeting, and we'll figure out what went wrong together.
Rob Raijmakers
Customer support manager