QUALITY ISSUES
Experienced poor quality? We acknowledge it and resolve it structurally.
Through SP, you work with suppliers who are audited daily by our team in China. You can request photos and videos of the product right from the quote chat, and you can indicate that you want these included with every quote by default. Have you experienced quality issues? Schedule a meeting. We will look at what went wrong together.
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Rob Raijmakers
Customer support manager
No obligations- 15 min to an hour
- Personal advice
How SP monitors product quality
These are the steps we take to prevent poor quality.
- Our team in China audits suppliers daily for product quality, packaging, and dimensions.
- You can request photos and videos directly in the quote chat. You can also indicate that you want these included with every quote by default.
- You request additional proof per batch via a special request before an order leaves.
- The dispute rate among SP clients averages below 0.66%. We enforce this low score through KPI monitoring and agreements with suppliers.
- In the event of structural quality problems, your account manager (SP) or our support team (SP Lite) will immediately engage an alternative supplier.
Our promise
If you have experienced poor quality through SP, we want to rectify the situation. Schedule a consultation. We will look into which supplier was involved, what went wrong, and ensure it does not happen again. Guaranteed.
Free consultation
Free consultation
Have you had a bad experience or are you not yet fully convinced? Schedule a free consultation. We listen to what went wrong, explain what we are doing about it, and create a concrete plan to improve your experience. No sales pitch, just an honest conversation.
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1,000+ dropshippers have gone before you.
Rik shares his experience
“They solve everything proactively”
Dominik did not expect this impact
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Fewer disputes. Better quality. Let us prove it.
Tell us what went wrong. We will investigate this and address it.
Rob Raijmakers
Customer support manager