COMMUNICATION ISSUES
Experienced poor communication? We acknowledge that. This is how it works now.
At SP, you have a dedicated personal account manager and communicate with suppliers via the platform or via Slack. With SP Lite, you have live support on the platform 7 days a week and communicate with suppliers via the platform. Disputes and special requests are handled within 24 hours. Have you experienced this differently? Schedule a meeting. We listen to what went wrong and ensure it does not happen again.
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Talk directly to our team about your situation.

Rob Raijmakers
Customer support manager
- No obligations
- 15 min to an hour
- Personal advice
How communication works at the SP
These are the agreements we apply.
- SP: personal account manager as a dedicated point of contact who knows your business. Communication with suppliers via the platform or via Slack.
- SP Lite: 7 days a week live support within the platform for immediate questions and problems. Communication with suppliers via the platform.
- Automatic issue detection & translation in all chats with suppliers. Language barriers no longer exist.
- Disputes and special requests are picked up and answered within 24 hours.
- Automatic notifications for delays, price changes, and other relevant updates.
Our promise
If you have experienced slow or unclear communication, we want to rectify that. Schedule a consultation. We will look together at what went wrong and guarantee that communication is correct from now on.
Free consultation
Free consultation
Have you had a bad experience or are you not yet fully convinced? Schedule a free consultation. We listen to what went wrong, explain what we are doing about it, and create a concrete plan to improve your experience. No sales pitch, just an honest conversation.
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Rik shares his experience
“They solve everything proactively”
Dominik did not expect this impact
Free consultation
A single point of contact. Immediate follow-up. Always within 24 hours.
Tell us what went wrong. We will solve it together.

Rob Raijmakers
Customer support manager