GENERAL SUPPLIER ISSUES
Your supplier let you down. That shouldn't happen. Let us set things right.
A bad supplier experience costs you customers, reviews, and margin. We understand that building trust takes time. But we want to show you what makes us different: daily audits from China, SLAs with concrete consequences, and with SP, a personal account manager or, with SP Lite, 7 days a week live support standing up for you. Schedule a free consultation and we will show you how we solve it concretely.
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More than 1,000+ webshops trust ServicePoints
Schedule a free consultation
Talk directly to our team about your situation.
Rob Raijmakers
Customer support manager
No obligations- 15 min to an hour
- Personal advice
What we do differently
These are the mechanisms that prevent a bad supplier experience.
- A dedicated team in China that audits suppliers daily on price, quality, and delivery time.
- SLA per supplier with concrete KPIs and agreed consequences if they are not met.
- In the event of an SLA violation, your account manager (SP) or our support (SP Lite) is immediately ready to handle it for you.
- Personal Account Manager (SP) who communicates with suppliers on your behalf and escalates issues.
- SP Lite: 7 days a week live support within the platform for immediate questions and problems.
Our promise
If you have had a bad experience, we want to set it right. Schedule a consultation. We will look at what went wrong together and guarantee that we will improve it.
Free consultation
Tell us what's going on. We'll solve it, guaranteed.
Have you had a bad experience or are you not yet fully convinced? Schedule a free consultation. We listen to what went wrong, explain what we are doing about it, and create a concrete plan to improve your experience. No sales pitch, just an honest conversation.
Schedule a free consultationReviews
1,000+ dropshippers have gone before you.
Rik shares his experience
“They solve everything proactively”
Dominik did not expect this impact
Free consultation
Give the SP a fair second chance. We will make amends.
Tell us what went wrong. We will look into it and make sure it is put right. No excuses, just a solution.
Rob Raijmakers
Customer support manager